FREQUENTLY ASKED QUESTIONS

Find answers to common questions about Compeller.ai and learn how to get the most out of our platform.

All Topics
Patent Pending
Account & Billing
Features & Usage
Technical
Installation
Commercial Rights
  

Founder Story

Learn about our vision and mission

  

Community & Support

Get help from our community experts

Find the answer to any question, from the basics all the way to advanced tips and tricks. Our community is ready to help!

  

Installation & Setup

Quick start guides and hardware info

Our installation and maintenance are a breeze. We handle everything for you, but if you want to learn more about our hardware setup, check out our guide.

A Forever FREE account allows for a designated number of monthly minutes at no cost while maintaining your account indefinitely. Each month this balance resets. You can easily upgrade to a monthly package or add minutes to your account balance through pay-as-you-go payments whenever you choose.

Pay-as-you-go minutes never expire and are tracked separately from your monthly allowances. Check your account balance anytime to see your available minutes.

Compeller.ai features an integrated caching system, ensuring your performances run smoothly, regardless of internet quality. Our system will:

  • Store previously generated content locally
  • Serve cached visuals without interruption
  • Continue operation even during complete outages
  • Auto-sync when connection is restored

Once your connection improves, we'll seamlessly update content for future use without any intervention required.

Absolutely! You can upgrade your plan anytime with these considerations:

  • Upgrading from Basic to Pro involves no extra hardware costs
  • Moving to Enterprise incurs additional hardware and installation costs
  • We'll adjust your current plan's billing and charge only the difference
  • All upgrades take effect immediately

Visit your account settings to view available upgrade options.

Compeller supports multiple audio formats to ensure compatibility with your existing content:

  • MP3 - Most common audio format
  • AIFF - High-quality uncompressed audio
  • WAV - Standard for uncompressed audio
  • Rekordbox DB - For DJs (SQL-lite format only)

For optimal results, we recommend using high-quality source files with a minimum bitrate of 192kbps.

Yes, anything created with our generative tools is completely yours to use as you please, with full commercial rights included.

This includes, but is not limited to:

  • Monetized YouTube uploads
  • Short-form video content (Instagram Reels, TikTok, etc.)
  • Social media posts
  • Visuals at concerts, clubs, and music festivals
  • Film festival entries
  • Product advertising
  • Any other commercial applications

Note that while you own all rights to the generated content, you are still responsible for ensuring that any audio you use complies with copyright laws.

Our cloud-based platform runs on virtually any modern device with an internet connection. For the best experience:

  • Basic & Pro Plans: Any laptop/desktop with a modern browser
  • Enterprise Plan: We provide optimized hardware for on-premises installation
  • Display: Any HDMI-compatible screen or projector
  • Internet: Minimum 10Mbps download speed (25+Mbps recommended)

Enterprise customers receive dedicated hardware with full setup and support included in their subscription.

Compeller.ai is powered by our groundbreaking patent-pending technology that revolutionizes the way visual narratives are created and delivered:

  • Audio Fingerprinting System - Our proprietary audio analysis engine creates a detailed fingerprint of musical elements including beats, rhythms, frequencies, and emotional tones
  • Real-time Visual Synthesis - Our patent-pending technology translates audio fingerprints into stunning visuals that perfectly synchronize with music in real-time
  • Adaptive AI Framework - Unlike static visualization tools, our technology continuously learns and adapts to musical patterns, creating increasingly personalized visual experiences
  • Latency Optimization Engine - Our system achieves near-zero latency between audio input and visual output, essential for live performances
  • Multi-modal Context Understanding - Our technology uniquely interprets acoustic, contextual elements and ambient feedback to generate thematically coherent visuals

This innovative technology is protected by patent applications, demonstrating our commitment to pioneering advancements in audio-visual synthesis and maintaining our competitive edge in the market.

Industry Recognition: Our patent-pending technology has been recognized for its innovation in real-time audio-visual synthesis, setting a new standard for how music and visuals interact in live settings.

Still have questions?

Our support team is ready to help with any questions or concerns you might have about Compeller.ai

Contact Support